Frequently Asked Questions

Is my order guaranteed to be in stock?

We guarantee inventory for all our regular customers by using inventory tracking and management based on typical and historic customer use. Pellets as well as delivery service are available all year long.

In what volume sizes are House Therm pellets available?

We sell pellets in 40 pound bags (individually and per ton), 1 ton tote bags, and in bulk.

I need a large volume of pellets, can I be accommodated?

For bulk orders over 3 tons, please contact us for pricing. Order Online >

How do I store my wood pellets?

For best results store your wood pellets in a cool, dry place such as a garage or basement. We recommend using the provided wood pallet to raise the pellets off of the ground.

What is a tote bag? Why is it cheaper per ton?

A tote bag efficiently holds 1 ton of House Therm wood pellets for easy access and zero waste. When you’re finished with the tote bag, we will pick it up and drop off a new one. You save money because there are no packaging costs and benefit the environment by preventing plastic bag waste. More >

What is the charge for delivery?

For delivery anywhere in the Pittsburgh, PA area and surrounding regions, a ton of pellets can be delivered for just $70 right to your door. Ask us about discounted delivery rates on orders of 2 or more skids or savings for local deliveries.

Will my order be delivered on the date I requested?

We do our best to meet your requested delivery date but may not be able to based on our schedule and when our delivery truck was last in your area. We will contact you after your order to arrange a delivery date and time. Due to the number of customers and the geographic area we service, we ask that you allow up to 2 weeks for your order to be delivered, however typically we can deliver in a shorter time frame than this.

What areas in Pennsylvania does House Therm Store deliver to?

We deliver within a 150 mile radius from our operations in Pittsburgh, PA. That means we will deliver to areas throughout Western Pennsylvania and parts of neighboring states. Contact us for details on delivery to your area.

How are pellets delivered in bulk?

Our bulk delivery truck is equipped with a pneumatic delivery (blower) system that can transfer the pellets from our truck through a flexible hose to your storage bin. On board truck scales accurately determine the weight of the pellets delivered. To see the delivery process, Click Here.

Can the bulk truck reach my storage bin?

The hose from our bulk pneumatic truck can extend up to 75 feet to reach most storage bins. More >

Will my pellets maintain their integrity through the bulk delivery process?

The design of our pneumatic delivery system allows pellets to be gently transported by means of an air stream into your storage bin to minimize fines created. More >

What is the difference between Premium Pellets and Premium SPF pellets?

House Therm Premium Fuel Pellets are made from a mix of virgin hardwood and softwood. Premium SPF pellets are pure softwood pellets made from spruce, pine, and fir softwoods. Softwood pellets are slightly quicker to ignite and burn with a more lively flame, throwing more sparks, while hardwood pellets produce a more constant flame. There is very little difference in energy or ash content between the hardwood and softwood pellets. Both premium pellets are identically priced and meet premium pellet standards. Not sure which premium pellet will work best in your stove? Ask us to substitute a few bags on your next order so you can try both.

What is the difference between Premium Pellets and Standard Grade Pellets?

Premium Pellets are made from virgin materials, contain no bark, with low ash (under 1%) and moisture content. Standard Grade Pellets contain both clean recycled wood sources and virgin sawdust material with low levels of bark giving the pellets an ash content of 1% to 3%.

Will House Therm Fuel Pellets burn in my pellet appliance?

House Therm Premium Fuel Pellets are ideal for burning in all major fuel pellet furnaces and boilers. We have several different grades of pellets available and thus we can supply a pellet to best suit your specific application and provide you with the most cost effective energy source.

Can I use House Therm Fuel Pellets in my pellet barbecue?

House Therm Store offers Competition Blend mixed hardwood smoker pellets, exclusively developed for the BBQ market. We also have Apple Blend, Hickory Blend and Cherry Blend pellets to perfectly complement your cook!

Why are House Therm Softwood Bedding Pellets more effective than shavings?

House Therm Bedding Pellets take up minimal space both before and after they’re used. Pellets are compressed softwood biomass which expand into a soft animal bedding after adding water. Manure produced is significantly less when pellets are used, resulting in a more time and space efficient cleaning process.

How many bags of bedding pellets will I need to start a stripped 12×12 foot stall?

To cover the floor of a 12×12 stall with bedding pellets you will need to use approximately 8 to 10 bags.

How many bags of bedding pellets will a horse use per week?

On average, a horse will use 1 or 2 bags of bedding pellets per week. House Therm Softwood Bedding Pellets will hold 2.5 times their weight in water, so each 40 lb bag will hold approximately 47 litres or 12.5 gallons of liquid.

How thick should I lay the bedding?

Bedding thickness varies by preference, but we recommend laying the bedding about 3 to 4 inches thick in the summer and 6 to 7 inches thick in the winter.

Will House Therm Softwood Bedding Pellets clump in the stall?

Yes, House Therm Softwood Bedding Pellets will clump to urine and waste.

Does the bedding stick to the animals?

No, House Therm Softwood Bedding Pellets will not cling to animals.

Why is water added to the bedding pellets? Doesn’t that diminish the absorbency?

Adding a small amount of water expands the pellets into their original ‘sawdust’ form. The expansion of the pellets allows for easy spreading and sifting, while providing fast absorption of liquid.

What source materials are House Therm Softwood Bedding Pellets made from?

House Therm Softwood Bedding Pellets are made from all natural softwood fibres and are additive-free.