We’d love to hear from you…

If you have questions about a specific product, concerns about shipping or just need some basic help before you place an order, please use the form below. One of our experts will respond as soon as possible.

You can also give us a call toll-free at  (856) 395-6437

 
 

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer fast and reliable delivery options for all our appliances. Standard delivery typically takes 5-7 business days within the continental United States. For expedited delivery, we offer 2-3 day shipping at an additional cost. Some areas may have longer delivery times due to distance or terrain. You’ll receive a tracking number once your order ships so you can monitor its progress in real-time.

We accept multiple payment methods for your convenience:

  • Credit Cards: Visa, Mastercard, American Express, Discover
  • Debit Cards
  • PayPal and digital wallets
  • Financing options through our partner (0% APR available on qualifying purchases)
  • Bank transfers and wire payments

All transactions are secured with SSL encryption to protect your financial information. We do not store full credit card details on our servers for your security.

We offer a 30-day return and exchange policy for all unopened appliances. If an appliance arrives damaged, we will replace it at no cost or provide a full refund. For opened items, returns may be subject to a restocking fee of 15%. To initiate a return, please contact our customer service team with your order number and reason for return. We’ll provide you with a prepaid shipping label to send the item back.

Yes! All our appliances come with a manufacturer’s warranty as standard:

  • 1 Year: Full coverage for all parts and labor
  • 2-5 Years: Extended warranty options available for compressors, motors, and electronic controls
  • Lifetime: Limited warranty on certain components

Warranty coverage includes manufacturing defects, but does not cover normal wear and tear or damage from misuse. You can register your product online to activate the warranty and receive support more easily.

 

 

We process your order and confirm address and your personal details and ship your order.

Yes, you will receive an invoice in your email after you have placed your order.

Yes! We offer professional installation services for most appliances at a competitive rate. Our certified technicians will:

  • Deliver and properly position your appliance
  • Remove packaging materials and old appliances
  • Make necessary connections (water, gas, electrical)
  • Test the appliance to ensure proper operation
  • Provide a brief tutorial on basic operation

Installation services must be scheduled at the time of purchase or can be added later. Professional installation is highly recommended for complex appliances like refrigerators and washing machines.

Yes! We offer special pricing for bulk orders and contractor/business purchases. If you’re buyingin bulk we can provide:

  • Volume discounts (5+ units)
  • Contractor and builder pricing
  • Dedicated account manager for large orders
  • Flexible payment terms
  • Priority delivery scheduling

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