Website: housethermstore.com
Contact Email: contact@housethermstore.com

At House Therm Store, we want you to feel confident in your purchase. This Refund & Return Policy outlines how returns, refunds, and exchanges are handled for all purchases made on our website.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.

  • Products must be unused, undamaged, and in their original packaging.

  • Items showing signs of installation, wear, or alteration may not qualify for a refund.

Certain products may be final sale (e.g., clearance items, custom orders, or items marked non-returnable).

2. Non-Returnable Items

The following items generally cannot be returned:

  • Custom or special-order products

  • Installed or used equipment

  • Opened filters, consumables, or accessories

  • Items damaged due to improper use or installation

  • Gift cards or downloadable products

If you are unsure whether your item qualifies, email us at contact@housethermstore.com.

3. Return Process

To initiate a return:

  1. Email us at contact@housethermstore.com with:

    • Order number

    • Reason for return

    • Photos (if item arrived damaged)

  2. Our team will review the request and provide:

    • Approval or denial

    • Return instructions

    • Return shipping address

Do not ship items back without approval, as they may not be accepted or refunded.

4. Return Shipping Costs

Unless the return is due to our error (wrong item, damaged product, defective unit), the customer is responsible for:

  • Return shipping costs

  • Packaging the item securely to prevent damage during transit

We recommend using a trackable shipping method.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 7 days of delivery

  • Provide photos or video of the issue

  • We will offer a replacement, refund, or store credit based on the situation

Damage caused by misuse, incorrect installation, or third-party modifications is not covered.

6. Refunds

Once your return is received and inspected:

  • We will notify you via email

  • Refunds are issued to the original payment method

  • Refund processing typically takes 3–7 business days

Shipping costs are non-refundable, except in cases where the return is due to our error.

7. Exchanges

Exchanges are allowed for:

  • Defective items

  • Incorrect items received

  • Items in new, unused condition

To request an exchange, contact us at contact@housethermstore.com.

8. Cancellations

Orders may be canceled before they are shipped.

If the order has already been shipped, it must follow the return process after delivery.

9. Warranty Claims

Some products may include manufacturer warranties.
Warranty claims may require:

  • Proof of purchase

  • Photos or videos

  • Serial number verification

We will assist you in the warranty process as needed.

10. Contact Us

For questions, returns, or refund requests, contact:

House Therm Store
Email: contact@housethermstore.com
Website: housethermstore.com