Shipping Policy


Website: housethermstore.com
Contact Email: contact@housethermstore.com

At House Therm Store, we work to deliver your heating products quickly and safely. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

1. Processing Times

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • High-demand periods or large items may require additional processing time.

We will notify you if delays occur.

2. Shipping Locations

We currently ship to addresses within the United States (including the contiguous states).
Shipping to Alaska, Hawaii, or U.S. territories may incur additional fees.

At this time, we do not ship internationally.

3. Shipping Methods & Delivery Times

Shipping methods may include:

  • Standard Ground Shipping

  • Expedited Shipping

  • Freight Shipping (for large or heavy items)

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Freight Deliveries: 5–12 business days

Delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Weight

  • Dimensions

  • Delivery location

  • Shipping method selected

Some promotions may offer free shipping on qualifying orders.

5. Order Tracking

Once your order ships, you will receive an email with:

  • Tracking number

  • Carrier information

  • Link to track your shipment

Tracking updates may take up to 24 hours to appear.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

If a package is returned due to an incorrect or incomplete address:

  • Additional shipping fees may apply to resend the item

  • Refunds may be reduced by return shipping charges

7. Lost, Stolen, or Delayed Packages

Once an order is shipped, the carrier is responsible for delivery.

If a package is marked “delivered” but not received:

  • Check with neighbors or building staff

  • Verify the shipping address

  • Contact the carrier directly

If you still cannot locate the package, contact us at contact@housethermstore.com and we will assist you.

We are not liable for:

  • Packages stolen after delivery

  • Carrier delays

  • Incorrect addresses provided by customers

8. Damaged Shipments

If your order arrives damaged:

  1. Contact us within 7 days of delivery

  2. Provide photos of the packaging and product

  3. Do not discard the item or packaging until the claim is resolved

We will arrange a replacement, refund, or further instructions.

9. Freight Shipping (Large Items)

Some large heating units or equipment ship via freight.

Important details:

  • The carrier may contact you to schedule delivery

  • Curbside delivery is standard

  • Inspect the shipment before signing; note any damage on the delivery receipt

Refusing delivery due to visible damage ensures a smoother resolution.

10. Contact Us

For shipping questions or concerns:

House Therm Store
Email: contact@housethermstore.com
Website: housethermstore.com